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Robert_N_Britcher

Human Element

“The real scoop on programming and software is the human element. I didn't know Alan Turing or John von Neuman or the other inventors, but I've known plenty of programmers. We are just like everyone, part this, part that. Except we have to deal with enormous complexity, which springs upon us only after we are too far into what started out to be kind of fun - coding an algorithm and watching it run on a machine. Then it's too late and it all becomes work, very stressful work.”
  • Source: Britcher, Robert N. (1999). The Limits of Software: People, Projects, and Perspectives. Reading, MA: Addison Wesley. ISBN 0-201-43323-0. Page 28.

Steve_Jobs

Show_Them

“We have a lot of customers, and we have a lot of research into our installed base. We also watch industry trends pretty carefully. But in the end, for something this complicated, it's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them. That's why a lot of people at Apple get paid a lot of money, because they're supposed to be on top of these things.”