W Edwards Deming quotes

From Motley Bytes Wiki
Jump to: navigation, search

William Edwards Deming. (1900 - 1993). American business consultant, quality advocate, statistician, electrical engineer, professor, author, and lecturer.

Theory is a Window

"Theory is a window into the world. Theory leads to prediction. Without prediction, experience and examples teach nothing."
  • Source: W. Edwards Deming, In the book The New Economics for Industry, Government, Education;; (1993), 103. Cambridge, MA: MIT Press.

Blame Process not People

"Blame the process, not the people."
  • Source: Deming Seminar, Alexandria, Virginia, 19-22 January 1992

Quality and Inspection

"Quality comes not from inspection, but from improvement of the production process."
  • Source: W. Edwards Deming (1982) Out Of The Crisis. The MIT Press. (2e ed. 1986) p. 29.

Handicapped by the System

"The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management."
  • Source: W. Edwards Deming (1982) Out Of The Crisis. The MIT Press. (2e ed. 1986) p. 134.

Mass Inspection and Quality

"We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected."
  • Source: W. Edwards Deming (1982) Out Of The Crisis. The MIT Press. (2e ed. 1986) p. 139.

Statistical Methods

"Statistical methods had taken fire in America around 1942, following a series of ten-day intensive courses for engineers, initiated by Stanford University on a suggestion from this author. The war department also gave courses at factories of suppliers. Brilliant applications attracted much attention, but the flare of statistical methods by themselves, in an atmosphere in which management did not know their responsibilities, burned, sputtered, fizzled and died out."
  • Source: W. Edwards Deming. Quality, Productivity and Competitive Position (1982) p. 101.

People Manager

"A manager of people needs to understand that all people are different. This is not ranking people."
  • Source: W. Edwards Deming. The New Economics for Industry, Government, Education (1993).