Technology quotes

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Isaac_Asimov

Technology

“Science in the service of humanity is technology, but lack of wisdom may make the service harmful.”
  • Source: Isaac Asimov, chapter epigraph in Isaac Asimov’s Book of Science and Nature Quotations, edited by Isaac Asimov and Jason A. Shulman, published in 1988 by Weidenfeld and Nicolson, New York. Chapter 83, page 321. ISBN 1-555-84111-2.

F_Terry_Baker

Programmer Management

“With each programmer doing his own work in his own way, managers are so busy just trying to find out what's going on and why things don't fit together, that they don't have any opportunity to improve quality and reliability.”
  • Source: Baker, F. T. (1975). Software Management Through Improved Programming Technology. ACM ’75: Proceedings of the 1975 Annual Conference, 286–287. https://doi.org/10.1145/800181.810346

Max_Born

Experience and Knowledge

“But in practical affairs, particularly in politics, men are needed who combine human experience and interest in human relations with a knowledge of science and technology. Moreover, they must be men of action and not contemplation. I have the impression that no method of education can produce people with all the qualities required. I am haunted by the idea that this break in human civilization, caused by the discovery of the scientific method, may be irreparable.”
  • Source: Max Born, My Life & My Views (1968), 57-8.

C_West_Churchman

Society Complex

“It is sheer nonsense to expect that any human being has yet been able to attain such insight into the problems of society that he can really identify the central problems and determine how they should be solved. The systems in which we live are far too complicated as yet for our intellectual powers and technology to understand.”
  • Source: C. West Churchman in the book The Systems Approach (1968), p. x.

Arthur_C_Clarke

Clarke's Third Law

“Any sufficiently advanced technology is indistinguishable from magic.”
  • Source: Arthur C. Clarke in his book ‘Profiles of the Future: An Inquiry Into the Limits of the Possible’, published 1962 by HMH Publishing, Revised edition, within chapter 2 ‘Hazards of Prophecy: The Failure of Imagination’.

DeMarco and Lister

Project Failures

"We observe that about 15 percent of all projects studied came to naught: They were canceled or aborted or 'postponed' or they delivered products that were never used. For bigger projects, the odds are even worse. Fully 25 percent of projects that lasted 25 work-years or more failed to complete. In the early surveys, we discarded these failed data points and analyzed the others. Since 1979, though, we’ve been contacting whoever is left of the project staff to find out what went wrong. For the overwhelming majority of the bankrupt projects we studied, there was not a single technological issue to explain the failure."
  • Source: Book:: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 1 (Somewhere Today, a Project Is Failing).

People Related Problems

"Whatever you name these people-related problems, they’re more likely to cause you trouble on your next assignment than all the design, implementation, and methodology issues you’ll have to deal with. In fact, that idea is the underlying thesis of this whole book: The major problems of our work are not so much technological as sociological in nature."
  • Source: Book:: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 1 (Somewhere Today, a Project Is Failing).

Seldom Manage That Way

"Most managers are willing to concede the idea that they’ve got more people worries than technical worries. But they seldom manage that way. They manage as though technology were their principal concern. They spend their time puzzling over the most convoluted and most interesting puzzles that their people will have to solve, almost as though they themselves were going to do the work rather than manage it. They are forever on the lookout for a technical whizbang that promises to automate away part of the work. The most strongly people-oriented aspects of their responsibility are often given the lowest priority."
  • Source: Book:: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 1 (Somewhere Today, a Project Is Failing).

The Light Is Better There

“The main reason we tend to focus on the technical rather than the human side of the work is not because it’s more crucial, but because it’s easier to do. Getting the new disk drive installed is positively trivial compared to figuring out why Horace is in a blue funk or why Susan is dissatisfied with the company after only a few months. Human interactions are complicated and never very crisp and clean in their effects, but they matter more than any other aspect of the work. If you find yourself concentrating on the technology rather than the sociology, you’re like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, ‘The light is better there.’”
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 1 (Somewhere Today, a Project Is Failing).

Error Quota

"For most thinking workers, making an occasional mistake is a natural and healthy part of their work. But there can be an almost Biblical association between error on the job and sin. This is an attitude we need to take specific pains to change. Speaking to a group of software managers, we introduced a strategy for what we think of as iterative design. The idea is that some designs are intrinsically defect-prone; they ought to be rejected, not repaired. Such dead ends should be expected in the design activity. The lost effort of the dead end is a small price to pay for a clean, fresh start. To our surprise, many managers felt this would pose an impossible political problem for their own bosses: 'How can we throw away a product that our company has paid to produce?' They seemed to believe that they’d be better off salvaging the defective version even though it might cost more in the long run. Fostering an atmosphere that doesn’t allow for error simply makes people defensive. They don’t try things that may turn out badly. You encourage this defensiveness when you try to systematize the process, when you impose rigid methodologies so that staff members are not allowed to make any of the key strategic decisions lest they make them incorrectly. The average level of technology may be modestly improved by any steps you take to inhibit error. The team sociology, however, can suffer grievously. The opposite approach would be to encourage people to make some errors. You do this by asking your folks on occasion what dead-end roads they’ve been down, and by making sure they understand that 'none' is not the best answer. When people blow it, they should be congratulated — that’s part of what they’re being paid for."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).

David_Deutsch

Quantum Computation

“Quantum computation is … nothing less than a distinctly new way of harnessing nature … It will be the first technology that allows useful tasks to be performed in collaboration between parallel universes, and then sharing the results.”

Edsger_Wybe_Dijkstra

Information Knowledge Understanding Wisdom

“May, in spite of all distractions generated by technology, all of you succeed in turning information into knowledge, knowledge into understanding, and understanding into wisdom.”

Frank_Drake

Drake Equation

    N = R* ⋅ ƒp ⋅ ne ⋅ ƒl ⋅ ƒi ⋅ ƒc ⋅ L

  where

    • N  = the number of civilizations in the Milky Way galaxy
           with which communication might be possible.
    • R* = the average rate of star formation in our Galaxy.
    • ƒp = the fraction of those stars that have planets.
    • ne = the average number of planets that can potentially
           support life per star that has planets.
    • ƒl = the fraction of planets that could support life
           that actually develops life at some point.
    • ƒi = the fraction of planets with life that go on to
           develop intelligent life (civilizations).
    • ƒc = the fraction of civilizations that develop a
           technology that releases detectable signs of
           their existence into space.
    • L =  the length of time for which such civilizations
           release detectable signals into space.
  • Notes: The original form of the equation was written by Frank Drake in 1960 in preparation for a work meeting at the National Radio Astronomy Observatory (NRAO)in Green Bank, West Virginia. However, he did not formally publish the equation until 1961 (see above).

Freeman_Dyson

Science and Society

“In the modern world, science and society often interact in a perverse way. We live in a technological society, and technology causes political problems. The politicians and the public expect science to provide answers to the problems. Scientific experts are paid and encouraged to provide answers. The public does not have much use for a scientist who says, 'Sorry, but we don’t know.' The public prefers to listen to scientists who give confident answers to questions and make confident predictions of what will happen as a result of human activities. So it happens that the experts who talk publicly about politically contentious questions tend to speak more clearly than they think. They make confident predictions about the future, and end up believing their own predictions. Their predictions become dogmas which they do not question. The public is led to believe that the fashionable scientific dogmas are true, and it may sometimes happen that they are wrong. That is why heretics who question the dogmas are needed.”
  • Source: Freeman Dyson, Frederick S. Pardee Distinguished Lecture (Oct 2005), Boston University. Collected in 'Heretical Thoughts About Science and Society', A Many-Colored Glass: Reflections on the Place of Life in the Universe (2007), 43-44.

Yuval_Noah_Harari

Balance Truth and Order

“Simply increasing the speed and efficiency of our information technology doesn’t necessarily make the world a better place. It only makes the need to balance truth and order more urgent.”
  • Source: Yuval Noah Harari writing in his book ‘Nexus: A Brief History of Information Networks from the Stone Age to AI’. Published in 2024 by Random House. Kindle edition. Chapter 3 page 39. ISBN 978-0593734247.

Infallible Technology

“Holy books like the Bible and the Quran are a technology to bypass human fallibility.”
  • Source: Yuval Noah Harari writing in his book ‘Nexus: A Brief History of Information Networks from the Stone Age to AI’. Published in 2024 by Random House. Kindle edition. Chapter 4 page 73. ISBN 978-0593734247.

Tony_Hoare

All Problems Technical

“Basically, all problems are technical. If you know what you want to do and you have the necessary technical background, there is no point in making a great management problem out of it. Obviously, a certain amount of resource control and personnel work has to go on but that’s all. On the other hand, you might have a task which is difficult in that you don’t know what you have to do, and that even if you did you wouldn’t know how to do it. Since this is a very difficult task you can start out with the hypothesis that it will take a great number of people. Following down this slippery slope of reasoning, as soon as you have a very large number of people you have a very large management problem. But it all originated out of the fact that you didn’t know what you were doing, or how to do it.”
  • Source: C.A.R.Hoare in Ercoli, P., Bauer, F. L., Aron, J. D., & Hoare, C. A. R. (1970). Software Engineering Techniques: Report on a Conference Sponsored by the NATO Science Committee, Rome, Italy, 27th to 31 October 1969. (J. N. Buxton & B. Randell, Eds.). Retrieved from http://homepages.cs.ncl.ac.uk/brian.randell/NATO/nato1969.PDF.

Donald_Hoffman

AI Computation

“If we look at an LLM [Large Language Model] or a future AI [Artificial Intelligence], it's going to be some kind of computational system. And computational systems have their limits. We have Gödel who said that at a minimum. I'm betting that you and I are avatars of an infinite intelligence that's the true source of all creativity and that Einstein or any scientist taps into when they come up with their truly original ideas. The first step would be to say, if it's just a computational bias, then it doesn't transcend. It doesn't get to this true originality. But then there's a deeper level... These are just avatars in a particular headset. So why can't we create a new avatar in our headset that looks like a computer that is actually an avatar of the deep intelligence? If we are only going to stick with the computational thing... But somehow the [human] avatar is a portal into the infinite consciousness... And we know one way of creating new portals into this infinite consciousness, and that is having kids. So that is one technology that allows us to do that. Once we understand spacetime as a headset, and we understand the headset and at least some layers of its relationship to the infinite reality, that's the source of true insight and true originality and creativity, could we figure out new ways to open up genuine new portals, and might that look like AI… The jury is out.”
  • Source: Donald Hoffman, in the YouTube video entitled “Donald Hoffman's New Approach To Consciousness” channel “Dr Brian Keating”. Online at <https://youtu.be/mU_WBela71Y?si=fNfLLsOsUDRDC1XD> posted 2024-08, retrieved 2024-08. In video at 1:14:40.

Grace_Hopper

Listen to Juniors

“I had to give a presentation... All Admirals and Generals. I had to remind those gentlemen that they've had piles of big reports sitting on their desks that they had to read and absorb. Big decisions that they had to make. And they had not had time to keep up with the technology which was changing overnight. And therefore, they were going to have to learn to listen to their juniors.”
  • Source: Grace Hopper in a lecture delivered 1982-08-19 at the NSA (National Security Agency). Video available at YouTube as “NSA Releases Internal 1982 Lecture by Computing Pioneer Rear Admiral Grace Hopper”, channel The Black Vault Originals, online at <https://youtu.be/_bP14OzIJWI?si=wcUTl04b4p4scY6k>, posted 2024-08, retrieved 2024-08. Quote in video at 25:55.

Aldous_Huxley

Technological and Social Change

“In modern scientific method we have a technique for invention; technological progress proceeds at an accelerating speed. But social change is inevitably associated with technological progress. To quicken the rate of the second is to quicken the rate of the first.”
  • Source: Aldous Huxley (1936). An essay entitled Words and Behavior within the book The Olive Tree and Other Essays, published by Harper and Brothers, ASIN: B08VNTBLY4.

John_Maynard_Keynes

Slow Progress

“From the earliest times of which we have record — back, say, to two thousand years before Christ [BCE 2000] down to the beginning of the eighteenth century [CE 1700] — there was no very great change in the standard of life of the average man living in the civilised centres of the earth... This slow rate of progress, or lack of progress, was due to two reasons — to the remarkable absence of important technical improvements and to the failure of capital to accumulate.”
  • Source: From the Essay “Economic Possibilities for our Grandchildren” written by John Maynard Keynes in 1930. Included in the book “Essays in Persuasion” edited by John Maynard Keynes and published by W. W. Norton & Company in 1963.

Technological Unemployment

“In our own lifetimes... we may be able to perform all the operations of agriculture, mining, and manufacture with a quarter of the human effort to which we have been accustomed. For the moment the very rapidity of these changes is hurting us and bringing difficult problems to solve... We are being afflicted with... technological unemployment. This means unemployment due to our discovery of means of economising the use of labour outrunning the pace at which we can find new uses for labour. But this is only a temporary phase of maladjustment... In the long run... mankind is solving its economic problem. I would predict that the standard of life in progressive countries one hundred years hence will be between four and eight times as high as it is today.”
  • Source: From the Essay “Economic Possibilities for our Grandchildren” written by John Maynard Keynes in 1930. Included in the book “Essays in Persuasion” edited by John Maynard Keynes and published by W. W. Norton & Company in 1963.

Kenneth_W_Kolence

Software Development Management

“Software product development requires (but is not itself sufficient) the design of rational and correctly integrated management and technical processes.”

Ray_Kurzweil

Improving Technology

“...nearly every aspect of life is getting progressively better as a result of exponentially improving technology.”
  • Source: Ray Kurzweil in his book “The Singularity is Nearer: When We Merge with AI”, published in 2024 by Random House. ISBN 978-0593152348.

Robert_K_Merton

Certified Knowledge

”The institutional goal of science is the extension of certified knowledge. The technical methods employed toward this end provide the relevant definition of knowledge: empirically confirmed and logically consistent predictions. The institutional imperatives (mores) derive from the goal and the methods. The entire structure of technical and moral norms implements the final objective. The technical norm of empirical evidence, adequate, valid and reliable, is a prerequisite for sustained true prediction; the technical norm of logical consistency, a prerequisite for systematic and valid prediction. The mores of science possess a methodologic rationale, but they are binding, not only because they are procedurally efficient, but because they are believed right and good. They are moral as well as technical prescriptions. Four sets of institutional imperatives – universalism, communism, disinterestedness, organized skepticism – comprise the ethos of modern science.”
  • Source: Robert King Merton, Social Theory and Social Structure (1957), 552-3.

David_E_Nye

Technology Contested

“Technologies are contested terrains. World's fairs, spectacular lighting, and media events all have changed in response to shifting public tastes. Americans had divided reactions to the Apollo Space Program, and they created divergent narratives to understand computers, the electrification of society, and the meanings of energy sources. Technologies are contested, and a close reading of such events... reveals not hegemonic control but a welter of meanings. The public understands technology not as one-dimensional agents of change, but as both enabling and disabling innovations.”
  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Introduction, page 3.

Farm Production Too Much

“The fundamental problem was that farmers produced too much, driving down prices. New technologies, such as tractors, trucks, harvesting equipment, and electrical machinery, made it possible for each farmer to raise more.”
  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 3, page 45.

Technology Unexpected Outcomes

“Technologies lead to unexpected outcomes.”
  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 11, page 179.

Keywords: Technology_quotes Lead_quotes Unexpected_quotes Outcome_quotes

Technology Agent of Doom

“[An] apocalyptic narrative depicts new technologies (e.g., nuclear power) as agents of doom.”
  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 11, page 179.

Unable To Control

“Human beings prove unable to control the technologies they unleash.”
  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 11, page 188.

Not All Unintended

“In practice, not all technologies have unintended consequences.”

  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 11, page 188.

Technology Fate

“Technology easily becomes the modern word for fate.”

  • Source: A book. Written by David E. Nye. Entitled 'Narratives and Spaces'. Published in 1997 by Univerity of Exeter Press, Exeter, UK. Hardback ISBN 0-85989-555-6. Paperback ISBN 0-85989-556-4. Chapter 11, page 188.

Keywords: Technology_quotes Easy_quotes Modern_quotes Word_quotes Fate_quotes

J_Robert_Oppenheimer

Technically Sweet

“When you see something that is technically sweet, you go ahead and do it and argue about what to do about it only after you've had your technical success. That is the way it was with the atomic bomb.”

Parkinson_and_Margulieux

Spatial Skills

“Higher spatial reasoning skills universally correlate with better STEM [Science Technology Engineering Mathematics] performance and achievement... This correlation is particularly interesting because spatial skills can be trained, and spatial skills training globally improves STEM performance and achievement.”
  • Source: From the journal article entitled “Improving CS Performance by Developing Spatial Skills”, in Communications of the ACM, volume 68, number 1, 2025-01. DOI:10.1145/3680409.

Carl_Sagan

Technology Decisions

“...we live in an age based on science and technology with formidable technological powers... and if we don't understand it, by we I mean the general public, if it's something that - 'Oh, I'm not good at that. I don't know anything about it' then who is making all the decisions about science and technology that are going to determine what kind of future our children live in?”
  • Source: Carl Sagen speaking in an video entitled 'CARL SAGEN - A Way of Thinking' posted on YouTube at https://youtu.be/J1cNaFG1VII , at 00:00:22 in video. Retrieved 2021-02-09.

Technology Understanding

“... we've arranged the society based on science and technology in which nobody understands anything about science and technology. And this combustible mixture of ignorance and power sooner or later is gonna blow up in our faces.”
  • Source: Carl Sagen speaking in an video entitled 'CARL SAGEN - A Way of Thinking' posted on YouTube at https://youtu.be/J1cNaFG1VII , at 00:01:05 in video. Retrieved 2021-02-09.

Albert_Speer

Technology and Individual Freedom

“Every country in the world today faces the danger of being terrorized by technology. Therefore, the more technological the world becomes, the more essential will be the demand for individual freedom and the self-awareness of the individual human being as a counterpoise to technology.”
  • Source: From the book "Inside the Third Reich" by Albert Speer, published 1970 by Simon and Schuster, ISBN 978-0-684-82949-4. Chapter 35, page 521.

Gerald_Weinberg

Technical Review

“Actually, it was just like any technical review — worse than I hoped, but not as bad as I feared.”
  • Source: Book Entitled: The Psychology of Computer Programming (Silver anniversary edition). Edition: Silver anniversary. Written By: Gerald Weinberg. Published originally: 1971. Republished: 2011.

Knowledge Came Slowly

“In ages past, the knowledge came very slowly, and one man in his life was not likely to see much change other than that wrought by nature. The controlled incorporation of arsenic into copper to make bronze took several thousand years to develop; the substitution of tin for the more dangerous arsenic took another thousand or two. In our modern age, laboratories turn out an alloy a day, or more, with properties made to order. The alloying of metals led to the rise and fall of civilizations, but the changes were too slow to be appreciated. A truer blade meant victory over the invaders, but changes were local and slow enough to be absorbed by a million tiny adjustments without destroying the species. With an alloy a day, we can no longer be sure. Science and engineering have been the catalysts for the unprecedented speed and magnitude of change. The physicist shows us how to harness the power of the nucleus; the chemist shows us how to increase the quantity of our food; the geneticist shows us how to improve the quality of our children. But science and engineering have been unable to keep pace with the second-order effects produced by their first-order victories. The excess heat from the nuclear generator alters the spawning pattern of fish, and, before adjustments can be made, other species have produced irreversible changes in the ecology of the river and its borders. The pesticide eliminates one insect only to the advantage of others that may be worse, or the herbicide clears the rain forest for farming, but the resulting soil changes make the land less productive than it was before. And of what we are doing to our progeny, we still have only ghastly hints. Some have said the general systems movement was born out of the failures of science, but it would be more accurate to say the general systems approach is needed because science has been such a success. Science and technology have colonized the planet, and nothing in our lives is untouched. In this changing, they have revealed a complexity with which they are not prepared to deal. The general systems movement has taken up the task of helping scientists unravel complexity, technologists to master it, and others to learn to live with it.”
  • Source: Weinberg, Gerald (2011-04-07). An Introduction to General Systems Thinking (Kindle Locations 264-267). Weinberg & Weinberg. Kindle Edition.

Technical Leaders

“Leadership, in the sense that social scientists use it, means the ability to influence people. Programmers, being people who tend to value creative work and professional competence, tend to put their stock in people whom they perceive to be good at the things they do. Thus, it is easier to exert leadership over — to influence — programmers by being a soft-spoken programming wizard than by being the world's fastest-talking salesman. When nonprogramming leaders are brought in to be in charge of programming teams, trouble usually brews unless the appointed leader explicitly and implicitly recognizes his incapacity on technical matters. The very worst he can do — and this goes also for a former programmer who has lost touch with the field — is to try to match programming wits with the other members of the team. Although a team might come to respect a leader who openly admitted his programming inexperience, they could only come to ridicule one whose pretense at knowledge was revealed to be a sham.”
  • Source: Chapter 5. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Management Deskilling

“Even though the nth-level manager may have originally been a programmer, which is rare enough, he has almost certainly lost any programming ability by the time he reaches these heights. Given the rapid change of programming techniques and hardware, the higher-level manager becomes obsolete even if he retains the skills he originally had and keeps them sharply honed, for those languages and those machines are no longer in use. In a small survey of working programmers, only 15 percent of the first-line managers were thought to be as skillful as the programmers themselves, and none of the higher-level managers.”
  • Source: Chapter 6. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Edward_Yourdon

Technology People Change

“Technology changes more rapidly than predicted, but people change more slowly.”
  • Source: Edward Yourdon in the book “Decline and Fall of the American Programmer”. Published in 1992 by Prentice Hall. ISBN: 0-13-203670-3. Chapter 11, page 264.

Shoshana_Zuboff

Advent of the Smart Machine

“Should the advent of the smart machine be taken as an invitation to relax the demands upon human comprehension and critical judgment? Does the massive diffusion of computer technology throughout our workplaces necessarily entail an equally dramatic loss of meaningful employment opportunities? Must the new electronic milieu engender a world in which individuals have lost control over their daily work lives?”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 5 (Introduction). ISBN:0465032125.

World Lost or Gained

'“There is a world to be lost and a world to be gained. Choices that appear to be merely technical will redefine our lives together at work. This means more than simply contemplating the implications or consequences of a new technology. It means that a powerful new technology, such as that represented by the computer, fundamentally reorganizes the infrastructure of our material world. It eliminates former alternatives. It creates new possibilities. It necessitates fresh choices.“
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 5 (Introduction). ISBN:0465032125.

Information Produced

“Thus, information technology, even when it is applied to automatically reproduce a finite activity, is not mute. It not only imposes information (in the form of programmed instructions) but also produces information.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 9. ISBN:0465032125.

Informate

“The word that I have coined to describe this unique capacity is informate. Activities, events, and objects are translated into and made visible by information when a technology informates as well as automates.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 10. ISBN:0465032125.

Technology Leadership

“The questions that we face today are finally about leadership. Will there be leaders who are able to recognize the historical moment and the choices it presents? Will they find ways to create the organizational conditions in which new visions, new concepts, and a new language of workplace relations can emerge? Will they be able to create organizational innovations that can exploit the unique capacities of the new technology and thus mobilize their organization's productive potential to meet the heightened rigors of global competition? Will there be leaders who understand the crucial role that human beings from each organizational stratum can play in adding value to the production of goods and services? If not, we will be stranded in a new world with old solutions. We will suffer through the unintended consequences of change, because we have failed to understand this technology and how it differs from what came before.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 12. ISBN:0465032125.

Diminished Worker

“In diminishing the role of the worker's body in the labor process, industrial technology has also tended to diminish the importance of the worker. In creating jobs that require less human effort, industrial technology has also been used to create jobs that require less human talent.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 22. ISBN:0465032125.

Skill and Effort

“These twin functions of the body -- as a source of skill and as a source of efforts -- complicated the way in which employers confronted the problems of labor discipline and the speed with which they invested in labor-saving technology, just as they complicated workers' responses to that technology.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 36. ISBN:0465032125.

Frederick Taylor

“The man who emerged as the chief symbol of the rational approach to management was Frederick Taylor. Though much has been written on Taylor and the philosophy and methods of scientific management, it is worth highlighting a few central themes for three reasons. First, Taylorism explicitly treats the worker's body in its two dimensions -- as a source of effort and as a source of skill. Second, workers' responses to Taylorism reveal the ambivalence that this dual role of the body can create, as it did among the bleach plant operators or the nineteenth-century glassmakers. Third, the logic that motivated the early purveyors and adapters of scientific management has continued to dominate the course of automation in the twentieth-century workplace. As will be argued later, it is a logic that must undergo a fundamental reevaluation as information technology is widely adapted to productive activity.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 41. ISBN:0465032125.

Deskilling

“While it is true that computer-based automation continues to displace the human body and its know-how (a process that has come to be known as deskilling), the informating power of the technology simultaneously creates pressure for a profound reskilling.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 57. ISBN:0465032125.

Education

“The cognitive demands of intellective skill suggest that computerization should be accompanied by a serious educational effort, if the information capacity of the technology is to be exploited.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 217. ISBN:0465032125.

Information and Automating

“To the extent that technology is used only to intensify the automaticity of work, it can reduce skill levels and dampen the urge toward more participatory and decentralized forms of management... However, this approach cannot exploit the unique power of an informating technology. In contrast, an approach to technology deployment that emphasizes its informating capacity uses technology to do far more than routinize, fragment, or eliminate jobs. It uses the new technology to increase the intellectual content of work at virtually every organizational level, as the ability to decipher explicit information and make decisions informed by that understanding becomes broadly distributed among organizational members.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 243. ISBN:0465032125.

Automation and Labor

“Perhaps the most compelling reality that drives managers to a narrowly conceived emphasis on automation is the web of economic logic in which they must operate. Frequently, new expenditures for technology can be justified only as a capital substitution for labor. It is often assumed that whatever was provided by the human contributor can be transferred to the automatic functioning of the machine system.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 248. ISBN:0465032125.

The Panopticon

“The Panopticon was an architectural innovation developed by the moral philosopher Jeremy Bentham. In Foucault's view, it is both a sign of and metaphor for this new disciplinary society. Bentham extolled the Panopticon as a technological triumph capable of exploiting the productive potential of those who had flouted, thwarted, or otherwise escaped social authority. His initial targets were convicts and paupers, though he did not fail to see the potential usefulness of the Panopticon for students, asylum inmates, and workers. The architectural plan conceived by Bentham was first constructed by his brother Samuel, an engineer, in 1787 for a factory at Critchef in Russia. It was later adapted to the problems of housing convicts and paupers. The structure consisted of a twelve-sided polygon formed in iron and sheathed in glass in order to create the effect of what Bentham called 'universal transparency.' A central tower, pierced with wide windows, opened onto the inner wall of the surrounding polygonal structure, which itself was divided into narrow cells extending across the width of the building. Each cell had a window on both the inner and outer walls, allowing light to cross it and illuminate all the inhabitants to an observer in the central tower, while that observer could not be seen from any one of the cells. Mirrors were fixed around the tower to direct extra light into these apartments.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 320. ISBN:0465032125.

Panopticon Coaching

“To be sure, some managers saw the enhanced certainty of their information about subordinates as an opportunity to accelerate learning and improve performance. They found that the data from the Overview System made it possible to survey a wide range of behavior for evidence of irregularities. To the extent that the sources of such irregularities could be discovered, the data could be used to 'coach' subordinates and to help them realign their behavior within acceptable standards... On the other hand, many of Cedar Bluff's managers were more interested in the possibility of obtaining foolproof data than in the opportunity of using such data for coaching. In the context of a conventional technology, managers had to rely on their subordinates for valid information. The quality of the data they received was likely to be a function of the quality of the reciprocal relationship they had established. In contrast, an informating technology could provide valid information under any conditions.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 324. ISBN:0465032125.

Technological Innovations

“History reveals the power of certain technological innovations to transform the mental life of an era -- the feelings, sensibilities, perceptions, expectations, assumptions, and, above all, possibilities that define a community. From the social influence of the medieval castle,' to the coming of the printed book, to the social and physical upheaval associated with the rise of the automobile -- each specific example serves to drive home a similar message. An important technological innovation is not usefully thought of as a unitary cause eliciting a series of discrete effects. Instead, it can be seen as an alteration of the material horizon of our world, with transformative implications for both the contours and the interior texture of our lives. Technology makes the world a new place...”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 388. ISBN:0465032125.

Technology Management

“Even where control or deskilling has been the intent of managerial choices with respect to new information technology, managers themselves are also captive to a wide range of impulses and pressures. Only rarely is there a grand design concocted by an elite group ruthlessly grinding its way toward the fulfillment of some special and secret plan. Instead, there is a concentration of forces and consequences, which in turn develop their own momentum. Sometimes these lines of force run in predictably straight paths. At other times, they twist and spiral, turn corners, and flow to their opposite. Activities that seem to represent choices are often inert reproductions of accepted practice.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 389. ISBN:0465032125.

Technology Change

“To fully grasp the way in which a major new technology can change the world... it is necessary to consider both the manner in which it creates intrinsically new qualities of experience and the way in which new possibilities are engaged by the often-conflicting demands of social, political, and economic interests in order to produce a 'choice.' To concentrate only on intrinsic change and the texture of an emergent mentality is to ignore the real weight of history and the diversity of interests that pervade collective behavior. However, to narrow all discussion of technological change to the play of these interests overlooks the essential power of technology to reorder the rules of the game and thus our experience as players. Moreover, these two dimensions of technological change, the intrinsic and the contingent, need to be understood, not separately, but in relation to one another. The same innovation that abstracts work and increases its intellectual content, thus enhancing the learning of lower level employees... can also, within the context of the choices by which it is adapted, be experienced as a new source of divisiveness and control.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 389. ISBN:0465032125.

Breed of American Worker

“There is a breed of American worker who cherishes the autonomy and sense of self-control afforded by his or her skills and protected by the union contract. When these workers contemplate the prospect of the socially integrated high-technology workplace, they feel despair. They anticipate a loss of their unique identities, of freedom and autonomy, and of well-defined rights and responsibilities. They fear that without the traditional sources of protection provided by their job descriptions and their contract, they will become prey to every capricious whim of their superiors. They understand that the managers' world requires the body as a political instrument for self-presentation and influence, but they know that these are talents they have not developed and toward which they feel more than a little distaste.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 404. ISBN:0465032125.

Fundamental Scientific Management Reevaluation

“The logic that motivated the early purveyors and adapters of scientific management has continued to dominate the course of automation... It is a logic that must undergo a fundamental reevaluation as information technology is widely adapted to productive activity.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 42. ISBN:0465032125.