Standards quotes

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Douglas_Adams

Don't Panic

“In many of the more relaxed civilizations on the Outer Eastern Rim of the Galaxy, the Hitch Hiker's Guide has already supplanted the great Encyclopedia Galactica as the standard repository of all knowledge and wisdom, for though it has many omissions and contains much that is apocryphal, or at least wildly inaccurate, it scores over the older, more pedestrian work in two important respects. First, it is slightly cheaper; and secondly it has the words Don't Panic inscribed in large friendly letters on its cover”.
  • Source: Adams, D. (1979). ‘The Hitchhiker’s Guide to the Galaxy’. New York, NY: Harmony Books.

Tom_DeMarco and Tim_Lister

Cheeseburgers

"Development is inherently different from production. But managers of development and allied efforts often allow their thinking to be shaped by a management philosophy derived entirely from a production environment.
Imagine for the moment that you’re the manager of the local fast food franchise. It makes perfect sense for you to take any or all of the following efficient production measures:
- Squeeze out error. Make the machine (the human machine) run as smoothly as possible.
- Take a hard line about people goofing off on the job.
- Treat workers as interchangeable pieces of the machine.
- Optimize the steady state. (Don’t even think about how the operation got up to speed, or what it would take to close it down.)
- Standardize procedure. Do everything by the book.
- Eliminate experimentation—that’s what the folks at headquarters are paid for.
These would be reasonable approaches if you were in the fast food business (or any production environment), but you’re not. The 'make a cheeseburger, sell a cheeseburger' mentality can be fatal in your development area. It can only serve to damp your people’s spirits and focus their attention away from the real problems at hand. This style of management will be directly at odds with the work.
To manage thinking workers effectively, you need to take measures nearly opposite those listed above."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).

J_A_Haar

Software Documentation

“A standard for program documentation when programs are written in symbolic machine language should be set and each program should include this standard documentation in the ‘remarks field’ of the symbolic program.”

Carl_Sagan

Wrong Hypothesis OK

“There are many hypotheses in science which are wrong. That's perfectly all right; they're the aperture to finding out what's right. Science is a self-correcting process. To be accepted, new ideas must survive the most rigorous standards of evidence and scrutiny.”
  • Source: Carl Sagan, Quoted in Donald R. Prothero and Carl Dennis Buell, Evolution: What the Fossils Say and Why it Matters (2007), 3.

Herbert_Simon

Uncertainty

“In facing uncertainty, standardization and coordination, achieved through agreed-upon assumptions and specifications, may be more effective than prediction. Uncertainty calls for flexibility.”

Shoshana_Zuboff

Panopticon Coaching

“To be sure, some managers saw the enhanced certainty of their information about subordinates as an opportunity to accelerate learning and improve performance. They found that the data from the Overview System made it possible to survey a wide range of behavior for evidence of irregularities. To the extent that the sources of such irregularities could be discovered, the data could be used to 'coach' subordinates and to help them realign their behavior within acceptable standards... On the other hand, many of Cedar Bluff's managers were more interested in the possibility of obtaining foolproof data than in the opportunity of using such data for coaching. In the context of a conventional technology, managers had to rely on their subordinates for valid information. The quality of the data they received was likely to be a function of the quality of the reciprocal relationship they had established. In contrast, an informating technology could provide valid information under any conditions.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 324. ISBN:0465032125.

Anticipatory Conformity

“Anticipatory conformity is a tactic for avoiding the dread associated with the possibility of shame. It accepts visibility and adapts to it by producing behavior that minimizes the risk of unwanted discovery. As the immediate environment is saturated with measurement, the pressure of visibility begins to reorganize behavior at its source, shaping it in conformity with the normative standards of the observer.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 345. ISBN:0465032125.