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Mihaly_Csikszentmihalyi

Culture Shields

“One of the major functions of every culture has been to shield its members from chaos, to reassure them of their importance and ultimate success…. An unrealistic trust in the shields, in the cultural myths, can lead to equally extreme disillusion when they fail... The shields that have worked in the past — the order that religion, patriotism, ethnic traditions, and habits instilled by social classes used to provide — are no longer effective for increasing numbers of people who feel exposed to the harsh winds of chaos.”
  • Source: Mihaly Csikszentmihalyi in the book “Flow: The Psychology of Optimal Experience“, chapter “The Shields of Culture”, page 11. Original content published by Harper Perennial Modern Classics in 1990. Kindle edition published by Harper Collins in 2008. ISBN: 978-0061876721.

Steven_Pinker

Two Modes of Thinking

“People think in two modes. They can form fuzzy stereotypes by uninsightfully soaking up correlations among properties, taking advantage of the fact that things in the world tend to fall into clusters (things that bark also bite and lift their legs at hydrants). But people can also create systems of rules — intuitive theories — that define categories in terms of the rules that apply to them, and that treat all the members of the category equally.”
  • Source: Steven Pinker (1997). How the Mind Works. New York, NY: W. W. Norton. ISBN 978-0-393-06973-0; eISBN 978-0-393-06973-0. Chapter 2 Section: Connectoplasm.

Michael_Polanyi

Vast Knowledge First and Second Hand

“Nobody knows more than a tiny fragment of science well enough to judge its validity and value at first hand. For the rest he has to rely on views accepted at second hand on the authority of a community of people accredited as scientists. But this accrediting depends in its turn on a complex organization. For each member of the community can judge at first hand only a small number of his fellow members, and yet eventually each is accredited by all. What happens is that each recognizes as scientists a number of others by whom he is recognized as such in return, and these relations form chains which transmit these mutual recognitions at second hand through the whole community. This is how each member becomes directly or indirectly accredited by all. The system extends into the past. Its members recognize the same set of persons as their masters and derive from this allegiance a common tradition, of which each carries on a particular strand.”
  • Source: Michael Polanyi, Personal Knowledge (1958), 163.

Gerald_Weinberg

True Consensus on Group Goals

“To achieve true consensus on group goals, there is no better method than having the group set the goals itself... To be sure, not every programming team can be permitted to set whatever goals it happens to fancy at any moment. A team is usually constituted to accomplish some task which has probably been set down before the team was even assembled. But programming tasks are not usually specified too precisely until much later than team formation, so that unless the upper management is very overbearing, much meaningful and interesting goal setting can be done by the team members in concert. The greatest danger is the manager who has come up through the programming ranks and wants to define every bit and byte before the team even sees the problem. Nothing is more sure to dampen the team enthusiasm and make them feel that they are 'mere coders... Of course, it is best if each team can have a single clearly defined goal, but the world is seldom so simple... When a team is not fully apprised of the emphasis to be placed on each factor, the members of that team may very well be working at cross purposes.”
  • Source: Chapter 5. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Technical Leaders

“Leadership, in the sense that social scientists use it, means the ability to influence people. Programmers, being people who tend to value creative work and professional competence, tend to put their stock in people whom they perceive to be good at the things they do. Thus, it is easier to exert leadership over — to influence — programmers by being a soft-spoken programming wizard than by being the world's fastest-talking salesman. When nonprogramming leaders are brought in to be in charge of programming teams, trouble usually brews unless the appointed leader explicitly and implicitly recognizes his incapacity on technical matters. The very worst he can do — and this goes also for a former programmer who has lost touch with the field — is to try to match programming wits with the other members of the team. Although a team might come to respect a leader who openly admitted his programming inexperience, they could only come to ridicule one whose pretense at knowledge was revealed to be a sham.”
  • Source: Chapter 5. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Authoritarian Team

“In the authoritarian team, to the extent that all work is organized through and guarded exclusively by the leader, holes are left when a member leaves. Only the leader has the necessary information to make the new division of labor among the remaining members. If the leader is busy or away, the loss of a member can be a disaster.”
  • Source: Chapter 5. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Shoshana_Zuboff

Authority is the Spiritual Dimension of Power

“Authority is the spiritual dimension of power because it depends upon faith in a system of meaning that decrees the necessity of the hierarchical order and so provides for the unity of imperative control. Authority requires collective participation in a system of meaning that extends beyond the immediate context, beyond those who command or obey, and reaches into the domain of transcendent values. Members of a hierarchical order are linked together through allegiance to or faith in a common belief system, and every action that ensures the smooth exercise of imperative control refers back to, and expresses the bonds one has with, some fundamental source of meaning.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 222. ISBN:0465032125.

Information and Automating

“To the extent that technology is used only to intensify the automaticity of work, it can reduce skill levels and dampen the urge toward more participatory and decentralized forms of management... However, this approach cannot exploit the unique power of an informating technology. In contrast, an approach to technology deployment that emphasizes its informating capacity uses technology to do far more than routinize, fragment, or eliminate jobs. It uses the new technology to increase the intellectual content of work at virtually every organizational level, as the ability to decipher explicit information and make decisions informed by that understanding becomes broadly distributed among organizational members.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 243. ISBN:0465032125.

Panoptic Power

“This rendering of panoptic power reflects an important evolution of the original concept. It rests on a new collectivism in which ‘the many' view themselves and each views ‘the other.' Horizontal visibility is created even as vertical visibility is intensified. The model is less one of Big Brother than of a workplace in which each member is explicitly empowered as his or her fellow worker's keeper. Instead of a single omniscient overseer, this panopticon relies upon shared custodianship of data that reflect mutually enacted behavior. This new collectivism is an important antidote to the unilateral use of panoptic power, but it is not a trouble-free ideal. Horizontal transparency breeds new human dilemmas as well.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 351. ISBN:0465032125.

Management Circles Around Data

“As the intellective skill base becomes the organization's most precious resource, managerial roles must function to enhance its quality. Members can be thought of as being arrayed in concentric circles around a central core, which is the electronic data base.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 396. ISBN:0465032125.