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Richard_Pascale
Unintended Consequences Inescapable
“Unintended consequences are an inescapable feature of life. Living systems do not follow a linear path. One can disturb them in a manner that approximates a desired outcome - but never fully direct them.”
- Source: Richard T. Pascale, Jerry Sternin, Monique Sternin (2010). “The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems”, p.191, Boston, MA: Harvard Business Press
Adam_Smith
Invisible Hand
“By preferring the support of domestic to that of foreign industry, he intends only his own security; and by directing that industry in such a manner as its produce may be of the greatest value, he intends only his own gain, and he is in this, as in many other cases, led by an invisible hand to promote an end which was no part of his intention. Nor is it always the worse for the society that it was no part of it. By pursuing his own interest he frequently promotes that of the society more effectually than when he really intends to promote it.”
- Source: Adam Smith (1776) An Inquiry into the Nature and Causes of the Wealth of Nations. London, England: W. Strahan and T. Cadell. Book IV chapter II.
- Keywords: Preference_quotes Support_quotes Domestic_quotes Foreign_quotes Industry_quotes Intention_quotes Security_quotes Direction_quotes Manner_quotes Produce_quotes Value_quotes Gain_quotes Invisible_quotes Hand_quotes Promote_quotes End_quotes Part_quotes Worse_quotes Society_quotes Promotion_quotes Interest_quotes Frequent_quotes Effectiveness_quotes
Patrick_Vlaskovits
Faster Horse
“However, even if Ford didn’t verbalize his thoughts on customers’ ostensible inability to communicate their unmet needs for innovative products — history indicates that Henry Ford most certainly did think along those lines... Henry Ford froze the design of the Model T... Ford had no compelling reason to innovate in any other sphere other than cost and price reduction... But everything changed with the onset of the innovations introduced by General Motors in the 1920s, which took the direct opposite of Henry Ford’s tack of “Any color … so long as it is black” and is best summed up by Alfred Sloan’s consumer-research driven “A Car for Every Purse and Purpose”... In 1921, the Ford Motor Company sold about 2/3 of all the cars built in the U.S. By 1926, this share had fallen to approximately 1/3. And in 1927, when Ford belatedly responded (at tremendous financial cost and internal strife) to changes in the market’s tastes and competitive innovation by shutting down production temporarily to re-tool his factories and bring the Model A to the market, that percentage fell to about 15%... Yes, some customers in certain types of businesses are quite capable of verbalizing precisely what sort of innovative product one could build and sell them. And of course, customers in other types of businesses are wholly incapable of verbalizing, with any sort of fidelity whatsoever, what they need and why they need it. An innovator should have understanding of one’s customers and their problems via empirical, observational, anecdotal methods or even intuition. They should also feel free to ignore customers’ inputs. Because by now it should be clear that Ford’s adherence to his vision of the mass-market car and how to materialize that vision was instrumental in both his early success in growing Ford Motor Company as well as his later failure to respond in a timely and effective manner to rapid innovation in the marketplace.”'
- Source: Patrick Vlaskovits in the article “Henry Ford, Innovation, and That Faster Horse Quote”, published by Harvard Business Review, 2011-08-29. Online at https://hbr.org/2011/08/henry-ford-never-said-the-fast retrieved 2024-05-28.
- See Also:
- Keywords: Ford(topic)_quotes Sloan(topic)_quotes Verbalize_quotes Thinking_quotes Customer_quotes Requirements_quotes Ostensible_quotes Inability_quotes Communication_quotes Unmet_quotes Need_quotes Innovation_quotes Product_quotes History_quotes Freeze_quotes Design_quotes Model_T_quotes Automobile_quotes Compel_quotes Sphere_quotes Cost_quotes Price_quotes Reduction_quotes Change_quotes General_Motors_quotes Consumer_quotes Research_quotes Opposite_quotes Color_quotes Black_quotes Car_quotes Purse_quotes Ford_Motor_quotes Build_quotes United_States_quotes Share_quotes Market_quotes Belated_quotes Respond_quotes Tremendous_quotes Financial_quotes Internal_quotes Strife_quotes Taste_quotes Competition_quotes Shut_quotes Production_quotes Tool_quotes Factory_quotes Model_A_quotes Percentage_quotes Type_quotes Business_quotes Capable_quotes Precise_quotes Sort_quotes Sell_quotes Incapable_quotes Fidelity_quotes What_quotes Why_quotes Understand_quotes Problem_quotes Empirical_quotes Observation_quotes Anecdotal_quotes Method_quotes Intuition_quotes Feel_quotes Free_quotes Ignore_quotes Input_quotes Clear_quotes Adherence_quotes Vision_quotes Mass_quotes Innovator_quotes Materialize_quotes Instrumental_quotes Success_quotes Early_quotes Grow_quotes Later_quotes Failure_quotes Timely_quotes Effective_quotes Manner_quotes Rapid_quotes Marketplace_quotes Horse_quotes Faster_quotes
Gerald_Weinberg
Amateur and Professional Programmers
“The amateur... is looking for a way to get the job done. If he runs into difficulty, all he wants is to surmount it — the manner of doing so is of little consequence. Not so, however, for the professional. She may well be aware of numerous ways of circumnavigating the problem at hand. She may even employ one of them for the immediate purpose of getting the job done. But her work does not stop there; it begins there. It begins because she must understand why she did not understand, in order that she may prepare herself for the programs she may someday write which will require that understanding. The amateur, then, is learning about his problem... The professional, conversely, is learning about her profession — programming — and the problem being programmed is only one incidental step in her process of development.”
- Source: Chapter 7. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.
- Keywords: Amateur_quotes Professional_quotes Job_quotes Difficulty_quotes Circumnavigation_quotes Problem_quotes Work_quotes Understanding_quotes Program_quotes Programming_quotes Programmer_quotes Preparation_quotes Process_quotes Development_quotes Look_quotes Way_quotes Surmount_quotes Manner_quotes Do_quotes Little_quotes Consequence_quotes Numerous_quotes Hand_quotes Employ_quotes Immediate_quotes Purpose_quotes Stop_quotes Begin_quotes Order_quotes Write_quotes Someday_quotes Require_quotes Learning_quotes Converse_quotes Profession_quotes Incidental_quotes Step_quotes
Shoshana_Zuboff
Technology Change
“To fully grasp the way in which a major new technology can change the world... it is necessary to consider both the manner in which it creates intrinsically new qualities of experience and the way in which new possibilities are engaged by the often-conflicting demands of social, political, and economic interests in order to produce a 'choice.' To concentrate only on intrinsic change and the texture of an emergent mentality is to ignore the real weight of history and the diversity of interests that pervade collective behavior. However, to narrow all discussion of technological change to the play of these interests overlooks the essential power of technology to reorder the rules of the game and thus our experience as players. Moreover, these two dimensions of technological change, the intrinsic and the contingent, need to be understood, not separately, but in relation to one another. The same innovation that abstracts work and increases its intellectual content, thus enhancing the learning of lower level employees... can also, within the context of the choices by which it is adapted, be experienced as a new source of divisiveness and control.”
- Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 389. ISBN:0465032125.
- Keywords: Technology_quotes Change_quotes World_quotes Consideration_quotes Intrinsic_quotes Quality_quotes Experience_quotes Possibility_quotes Conflict_quotes Demand_quotes Society_quotes Political_quotes Economics_quotes Interest_quotes Choice_quotes Concentration_quotes Emergence_quotes Thinking_quotes Mental_quotes History_quotes Diversity_quotes Collectivism_quotes Behavior_quotes Discussion_quotes Power_quotes Rule_quotes Game_quotes Play_quotes Contingent_quotes Understanding_quotes Relationship_quotes Innovation_quotes Abstraction_quotes Work_quotes Intellectualism_quotes Learning_quotes Employee_quotes Divisiveness_quotes Control_quotes Grasp_quotes Way_quotes Major_quotes New_quotes Manner_quotes Create_quotes Engage_quotes Texture_quotes Real_quotes Weight_quotes Pervade_quotes Narrow_quotes Overlook_quotes Reorder_quotes Player_quotes Dimension_quotes Increase_quotes Enhance_quotes Lower_quotes Level_quotes Context_quotes Adapt_quotes Source_quotes
