Gordon Glegg quotes/User Specifications

User Specifications

“If you are concerned in making the production of some article quicker, better or cheaper, you will naturally study how it is being done at the moment. It may seem paradoxical but the man least likely to help you is the operator in charge of the machine. The more 'down-to-earth' and 'practical' he considers himself the more 'unpractical' and 'up-in-the-air' he is likely to be from your point of view. He is too near the machine to know why it works. He only knows how it works.”

• Source: Glegg, G. L. (1969). The Design of Design. Cambridge, UK: Cambridge University Press. ISBN: 978-0-511-79996-9. Chapter 1, page 12.

• See Also:
  • Gordon_Glegg_quotes
  • Gordon_Glegg_quotes/User_Specifications

---

Keywords: Concern_quotes Production_quotes Quick_quotes Fast_quotes Better_quotes Cheap_quotes Study_quotes Paradox_quotes Status_Quo_quotes Operator_quotes Machine_quotes Practical_quotes Perspective_quotes Point_of_View_quotes Knowledge_quotes Unpractical_quotes DownToEarth_quotes UpInTheAir_quotes