Environment quotes

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Robert_N_Britcher

One Database

“I went too far. I specified too much detail. I insisted that one relational database connect every element of the software development environment. The subsystem designers and coders soon learned that this elegant solution could not work. Uniformity and commonality have their limits. ... They developed separate databases that could be queried independently. The team succeeded and I learned when to stop.”
  • Source: Britcher, Robert N. (1999). The Limits of Software: People, Projects, and Perspectives. Reading, MA: Addison Wesley. ISBN 0-201-43323-0. Page 41.

Tom_DeMarco and Tim_Lister

Cheeseburgers

"Development is inherently different from production. But managers of development and allied efforts often allow their thinking to be shaped by a management philosophy derived entirely from a production environment.
Imagine for the moment that you’re the manager of the local fast food franchise. It makes perfect sense for you to take any or all of the following efficient production measures:
- Squeeze out error. Make the machine (the human machine) run as smoothly as possible.
- Take a hard line about people goofing off on the job.
- Treat workers as interchangeable pieces of the machine.
- Optimize the steady state. (Don’t even think about how the operation got up to speed, or what it would take to close it down.)
- Standardize procedure. Do everything by the book.
- Eliminate experimentation—that’s what the folks at headquarters are paid for.
These would be reasonable approaches if you were in the fast food business (or any production environment), but you’re not. The 'make a cheeseburger, sell a cheeseburger' mentality can be fatal in your development area. It can only serve to damp your people’s spirits and focus their attention away from the real problems at hand. This style of management will be directly at odds with the work.
To manage thinking workers effectively, you need to take measures nearly opposite those listed above."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).

Error Quota

"For most thinking workers, making an occasional mistake is a natural and healthy part of their work. But there can be an almost Biblical association between error on the job and sin. This is an attitude we need to take specific pains to change. Speaking to a group of software managers, we introduced a strategy for what we think of as iterative design. The idea is that some designs are intrinsically defect-prone; they ought to be rejected, not repaired. Such dead ends should be expected in the design activity. The lost effort of the dead end is a small price to pay for a clean, fresh start. To our surprise, many managers felt this would pose an impossible political problem for their own bosses: 'How can we throw away a product that our company has paid to produce?' They seemed to believe that they’d be better off salvaging the defective version even though it might cost more in the long run. Fostering an atmosphere that doesn’t allow for error simply makes people defensive. They don’t try things that may turn out badly. You encourage this defensiveness when you try to systematize the process, when you impose rigid methodologies so that staff members are not allowed to make any of the key strategic decisions lest they make them incorrectly. The average level of technology may be modestly improved by any steps you take to inhibit error. The team sociology, however, can suffer grievously. The opposite approach would be to encourage people to make some errors. You do this by asking your folks on occasion what dead-end roads they’ve been down, and by making sure they understand that 'none' is not the best answer. When people blow it, they should be congratulated — that’s part of what they’re being paid for."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).

Kicking Ass

"Management is a complex enough thing to defy simple definition, but that nuance was lost on one senior manager we encountered at a professional society meeting in London. He summed up his entire view of the subject with this statement: 'Management is kicking ass.' This equates to the view that managers provide all the thinking and the people underneath them just carry out their bidding. Again, that might be workable for cheeseburger production, but not for any effort for which people do the work with their heads rather than their hands. Everyone in such an environment has got to have the brain in gear. You may be able to kick people to make them active, but not to make them creative, inventive, and thoughtful. Even if kicking people in the backside did boost their short-term productivity, it might not be useful in the long run. There is nothing more discouraging to any worker than the sense that his own motivation is inadequate and has to be 'supplemented' by that of the boss. The saddest thing about this management approach is that it’s almost always superfluous. You seldom need to take Draconian measures to keep your people working; most of them love their work. You may even have to take steps sometimes to make them work less, and thus get more meaningful work done."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).

Richard_Pascale

Unintended Consequences

“Unintended consequences get to the heart of why you never really understand an adaptive problem until you have solved it. Problems morph and ‘solutions’ often point to deeper problems. In social life, as in nature, we are walking on a trampoline. Every inroad reconfigures the environment we tread on.”
  • Source: Richard T. Pascale, Jerry Sternin, Monique Sternin (2010). “The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems”, p.192, Boston, MA: Harvard Business Press

Efficiency and Variation

“Corporations, in the name of efficiency, suppress variation by 'getting all the ducks in line'. To optimize productivity, they evolve highly refined and internally consistent operating systems. Payoff results - as long as the music lasts. But in the face of nontraditional competitors or major environmental discontinuities, all that streamlining and reengineering limits diversity, suppresses self-organization by those closest to the disruptive change, and curtails a bottom-up emergent response to cope more effectively... Nothing fails like success. Over-adaptive organizations become inflexible. Disruptive change leaves them as helpless as a beached whale.”
  • Source: Richard T. Pascale, Jerry Sternin, Monique Sternin (2010). “The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems”, p.190, Boston, MA: Harvard Business Press

Steven_Pinker

Neurons to Consciousness

“None of us has a brain that can actually put us in touch with reality unaided with truth. I've just shown you a bunch of gadgetry that responds to things that are essential to our survival, things that prevent us from falling off cliffs and bumping into trees. But they don't actually correspond to any clear description of the world as it is. So we have, for example, circuitry that responds to the edges rather than the physical distribution of light, because edges are important, that's where objects leave off and their backgrounds begin. Moreover, they can be fooled, as I did with each one of you. That since our neural circuitry does consist of a mechanism, not a pipeline to the truth or a window onto objective reality. That is naïve realism we know is false because there are illusions. You can't just trust your senses. That means we need some way of augmenting the faculties that nature gave us to make our beliefs as accurate as possible. Which of course is why the early modern philosophers made such a big deal of visual illusions. They said you can't just open your eyes and see the world as it is. Look at all these illusions. So what we do, what gives some of us confidence that our beliefs are objectively true is that they are part of an institutional infrastructure of testing and criticism and logic and determining which hypotheses withstand criticism and attempts at refutation. Devising exotic arrangements of reality to reflect the way reality is put together, namely experiments. Thanks to this huge network of minds, each one of them making up for deficits of all the others, we like to think that we have a collective grasp on truth that none of us individually can have. But of course, it's always fallible. The religious beliefs I think were actually pretty reasonable hypotheses in earlier states of our collective knowledge. Even Richard Dawkins said that before Darwin he probably would have been a creationist because the cosmic engineer was the only available explanation for the obvious adaptive complexity of living things. I would add that prior to the advent of modern neuroscience I probably would have believed in souls because there was no better explanation for phenomena such as that people respond intelligently to their environments. When you dream some part of you is up and about the world while your body is in bed the whole time. That seems like there must be some part of you that can leave your body. When a person suddenly dies some kind of animating force no longer seems to be animating the body that was there just a few minutes ago. So the soul hypothesis is not a stupid or irrational belief, nor is creationism if it's the best that you have. Now, of course, we can do better. But doing better in part depends not just on this cumulative weight of evidence and argument. But because few of us can actually reconstruct the scientific observations that justify the theory of natural selection or the theory of neural networks, all of us, at least a little bit, take it on faith in the following sense; that there is a community that you trust enough because when they have been challenged to defend their beliefs they can connect them to reality. They have shown that it isn't magic. That they have given reason to trust them because they've convinced you that they're the mores of their culture, of their scientific culture, designed so that they will find true things and weed out false things. If you don't have a degree of solidarity or trust, if you think that scientists are all in cahoots with big corporations or are trying to tear down all faith and values and meaning and you simply refuse to follow through the very long chain of deduction that connects the claims to the experiments, then you'll naturally reject it just because it's not your tribe. For you and me scientists are our tribe and we're apt to give them some credibility, indeed some credulousness, knowing that if ever challenged it would be repaid. But unless you trace that through it can be all too easy to reject the conclusions of science, and indeed a number of studies have shown that contrary to the common belief that people believe in falsehoods, such as that vaccines cause autism or that humans were created five thousand years ago or that the burning of fossil fuels has no effect on global temperatures, it turns out that people with those beliefs that we have every reason to believe are false are no more scientifically naïve on average than people that have beliefs that are scientifically justified. You give a test on evolution to a bunch of people who believe in evolution, give it to a bunch of creationists, there's not much difference in how well they score. In fact, often they are equal. Likewise, the typical grasp of climate science among someone who signs on to the scientific consensus is not much better than the adamant deniers. That kind of dashes the hope that simply by increasing the quality of science education you will lead people to more accurate beliefs. There, in addition, has to be a dissociation of who you think are the good guys and who are the bad guys from who has the best claims to truth. That's what it depends on.”

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Herbert_Simon

Organization and Market Economy

“The economic units in capitalist societies are mostly business firms, which are themselves hierarchic organizations, some of enormous size, that make almost negligible use of markets in their internal functioning. Roughly eighty percent of the human economic activity in the American economy, usually regarded as almost the epitome of a "market" economy, takes place in the internal environments of business and other organizations and not in the external, between-organization environments of markets. To avoid misunderstanding, it would be appropriate to call such a society an organization-&-market economy; for in order to give an account of it we have to pay as much attention to organizations as to markets.”

Long Definition of Design

“The ‘inner environment' of the design problem is represented by a set of given alternatives of action. The alternatives may be given in extenso: more commonly they are specified in terms of command variables that have defined domains. The ‘outer environment' is represented by a set of parameters, which may be known with certainty or only in terms of a probability distribution. The goals for adaptation of inner to outer environment are defined by a utility function a function, usually scalar, of the command variables and environmental parameters perhaps supplemented by a number of constraints (inequalities, say, between functions of the command variables and environmental parameters). The optimization problem is to find an admissible set of values of the command variables, compatible with the constraints, that maximize the utility function for the given values of the environmental parameters. (In the probabilistic case we might say, 'maximize the expected value of the utility function,' for instance, instead of 'maximize the utility function.')”

Frederick_Winslow_Taylor

Kindly Interest

“...in order to have any hope of obtaining the initiative of his workmen the manager must give some special incentive to his men beyond that which is given to the average of the trade. This incentive can be given in several different ways, as, for example, the hope of rapid promotion or advancement; higher wages, either in the form of generous piece-work prices or of a premium or bonus of some kind for good and rapid work; shorter hours of labor; better surroundings and working conditions than are ordinarily given, etc., and, above all, this special incentive should be accompanied by that personal consideration for, and friendly contact with, his workmen which comes only from a genuine and kindly interest in the welfare of those under him.”
  • Source: F.W. Taylor, 1911. Principles of Scientific Management. New York and London, Harper & brothers. Chapter 1.

Gerald_Weinberg

Fisher's Fundamental Theorem

“Fisher's Fundamental Theorem states — in terms appropriate to the present context — that the better adapted a system is to a particular environment, the less adaptable it is to new environments. By stretching our imagination a bit, we can see how this might apply to computer programs as well.”
  • Source: Chapter 2. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Furniture Partitions

“Someone should definitely study the depressing effect that the all-too-common half partitions have on programmer productivity. They manage to cut off all useful communication while permitting all disturbing sound and movement to penetrate.”
  • Source: Chapter 4. Weinberg, G. M. (2011). The Psychology of Computer Programming (Silver anniversary edition) | 1971. Weinberg & Weinberg.

Edward_Yourdon

What to Do

“Solution: What to Do:
→ Hire the best people you can.
→ Pay special attention to proper training of your people.
→ Provide an exemplary environment in which your people can feel motivated and have fun and do good work.
→ Pay attention to effective project teams.”
  • Source: Edward Yourdon in the book “Decline and Fall of the American Programmer”. Published in 1992 by Prentice Hall. ISBN: 0-13-203670-3. Chapter 3, section 3.5, page 54.

Shoshana_Zuboff

Natural Attitude

“The most treacherous enemy of such research is what philosophers call ‘the natural attitude,’ our capacity to live daily life in a way that takes for granted the objects and activities that surround us. Even when we encounter new objects in our environment, our tendency is to experience them in terms of categories and qualities with which we are already familiar. The natural attitude allows us to assume and predict a great many things about each other's behavior without first establishing premises at the outset of every interaction. The natural attitude can also stand in the way of awareness, for ordinary experience has to be made extraordinary in order to become accessible to reflection. This occurs when we encounter a problem: when our actions do not yield the expected results, we are caught by surprise and so are motivated to reflect upon our initial assumptions. Awareness requires a rupture with the world we take for granted; then old categories of experience are called into question and revised.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 13. ISBN:0465032125.

Time Study Expert

“The time-study expert became the new focus of workers' antagonisms. Informal production quotas persisted and, in many cases, took on an overtly anti-management spirit. The union contract became the most important means for institutionalizing workers' instincts for self-preservation, as rationalization routed out the ordinary graces with which the workday had been laced. Concern over wages and hours, work rules, and working conditions began to replace the craftworker's culturally embedded practices of effort regulation. Overall, the purification of effort meant a heightened standard of labor discipline, and as such it widened the gulf between those who gave of their bodies in the service of production and those who did not.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 46. ISBN:0465032125.

Anticipatory Conformity

“Anticipatory conformity is a tactic for avoiding the dread associated with the possibility of shame. It accepts visibility and adapts to it by producing behavior that minimizes the risk of unwanted discovery. As the immediate environment is saturated with measurement, the pressure of visibility begins to reorganize behavior at its source, shaping it in conformity with the normative standards of the observer.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 345. ISBN:0465032125.

Learning Environment

“The demands of a learning environment can reduce the psychological distance between the self and the organization because active engagement in the social processes associated with interpretation requires more extensive participation of the human personality. In a traditional approach to work organization, employees could be treated as objectively measurable bodies, and in return, they could give of their labor without giving of their selves. The human being as wage earner and the human being as subjective actor could remain separate.”
  • Source: Zuboff, S. (1988). In The Age Of The Smart Machine: The Future Of Work And Power. New York, NY: Basic Books, p. 401. ISBN:0465032125.