Cheeseburger quotes

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Tom_DeMarco

Cheeseburgers

"Development is inherently different from production. But managers of development and allied efforts often allow their thinking to be shaped by a management philosophy derived entirely from a production environment.
Imagine for the moment that you’re the manager of the local fast food franchise. It makes perfect sense for you to take any or all of the following efficient production measures:
- Squeeze out error. Make the machine (the human machine) run as smoothly as possible.
- Take a hard line about people goofing off on the job.
- Treat workers as interchangeable pieces of the machine.
- Optimize the steady state. (Don’t even think about how the operation got up to speed, or what it would take to close it down.)
- Standardize procedure. Do everything by the book.
- Eliminate experimentation—that’s what the folks at headquarters are paid for.
These would be reasonable approaches if you were in the fast food business (or any production environment), but you’re not. The 'make a cheeseburger, sell a cheeseburger' mentality can be fatal in your development area. It can only serve to damp your people’s spirits and focus their attention away from the real problems at hand. This style of management will be directly at odds with the work.
To manage thinking workers effectively, you need to take measures nearly opposite those listed above."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).
Keywords: Cheeseburger_quotes Differences_quotes Production_quotes Development_quotes Manager_quotes Management_quotes Thinking_quotes Philosophy_quotes Environment_quotes Fast_Food_quotes Efficiency_quotes Error_quotes Machine_quotes Humanity_quotes Job_quotes Work_quotes Goofing_Off_quotes Worker_quotes Interchangeable_quotes Fungibility_quotes Status_Quo_quotes Optimization_quotes Change_quotes Steady_State_quotes Innovation_quotes Standards_quotes Book_quotes Experiment_quotes Headquarter_quotes Mentality_quotes Fatal_quotes Damp_quotes Imagination_quotes Steady_quotes State_quotes Eliminate_quotes Reason_quotes Make_quotes Sell_quotes Problem_quotes Effective_quotes Opposite_quotes

Kicking Ass

"Management is a complex enough thing to defy simple definition, but that nuance was lost on one senior manager we encountered at a professional society meeting in London. He summed up his entire view of the subject with this statement: 'Management is kicking ass.' This equates to the view that managers provide all the thinking and the people underneath them just carry out their bidding. Again, that might be workable for cheeseburger production, but not for any effort for which people do the work with their heads rather than their hands. Everyone in such an environment has got to have the brain in gear. You may be able to kick people to make them active, but not to make them creative, inventive, and thoughtful. Even if kicking people in the backside did boost their short-term productivity, it might not be useful in the long run. There is nothing more discouraging to any worker than the sense that his own motivation is inadequate and has to be 'supplemented' by that of the boss. The saddest thing about this management approach is that it’s almost always superfluous. You seldom need to take Draconian measures to keep your people working; most of them love their work. You may even have to take steps sometimes to make them work less, and thus get more meaningful work done."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).
Keywords: Management_quotes Complexity_quotes Manager_quotes Nuance_quotes Kicking_quotes Thinking_quotes Worker_quotes Cheeseburger_quotes Production_quotes Environment_quotes Brain_quotes Activity_quotes Creativity_quotes Invention_quotes Productivity_quotes Short_Term_quotes Long_Run_quotes Discouragement_quotes Motivation_quotes Inadequate_quotes Superfluous_quotes Draconian_quotes Work_quotes Meaning_quotes

Tim_Lister

Cheeseburgers

"Development is inherently different from production. But managers of development and allied efforts often allow their thinking to be shaped by a management philosophy derived entirely from a production environment.
Imagine for the moment that you’re the manager of the local fast food franchise. It makes perfect sense for you to take any or all of the following efficient production measures:
- Squeeze out error. Make the machine (the human machine) run as smoothly as possible.
- Take a hard line about people goofing off on the job.
- Treat workers as interchangeable pieces of the machine.
- Optimize the steady state. (Don’t even think about how the operation got up to speed, or what it would take to close it down.)
- Standardize procedure. Do everything by the book.
- Eliminate experimentation—that’s what the folks at headquarters are paid for.
These would be reasonable approaches if you were in the fast food business (or any production environment), but you’re not. The 'make a cheeseburger, sell a cheeseburger' mentality can be fatal in your development area. It can only serve to damp your people’s spirits and focus their attention away from the real problems at hand. This style of management will be directly at odds with the work.
To manage thinking workers effectively, you need to take measures nearly opposite those listed above."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).
Keywords: Cheeseburger_quotes Differences_quotes Production_quotes Development_quotes Manager_quotes Management_quotes Thinking_quotes Philosophy_quotes Environment_quotes Fast_Food_quotes Efficiency_quotes Error_quotes Machine_quotes Humanity_quotes Job_quotes Work_quotes Goofing_Off_quotes Worker_quotes Interchangeable_quotes Fungibility_quotes Status_Quo_quotes Optimization_quotes Change_quotes Steady_State_quotes Innovation_quotes Standards_quotes Book_quotes Experiment_quotes Headquarter_quotes Mentality_quotes Fatal_quotes Damp_quotes Imagination_quotes Steady_quotes State_quotes Eliminate_quotes Reason_quotes Make_quotes Sell_quotes Problem_quotes Effective_quotes Opposite_quotes

Kicking Ass

"Management is a complex enough thing to defy simple definition, but that nuance was lost on one senior manager we encountered at a professional society meeting in London. He summed up his entire view of the subject with this statement: 'Management is kicking ass.' This equates to the view that managers provide all the thinking and the people underneath them just carry out their bidding. Again, that might be workable for cheeseburger production, but not for any effort for which people do the work with their heads rather than their hands. Everyone in such an environment has got to have the brain in gear. You may be able to kick people to make them active, but not to make them creative, inventive, and thoughtful. Even if kicking people in the backside did boost their short-term productivity, it might not be useful in the long run. There is nothing more discouraging to any worker than the sense that his own motivation is inadequate and has to be 'supplemented' by that of the boss. The saddest thing about this management approach is that it’s almost always superfluous. You seldom need to take Draconian measures to keep your people working; most of them love their work. You may even have to take steps sometimes to make them work less, and thus get more meaningful work done."
  • Source: Book: Entitled: Peopleware: Productive Projects and Teams. Edition: 3rd. Written by: Tom DeMarco; Tim Lister. Date published: 1987; 1999; 2013. Publisher: Addison-Wesley. Country: USA; GBR; CAN; DEU; FRA; ESP; ZAF; AUS; JPN; SGP; MEX. Language: en. ISBN: ISBN-13: 978-0-321-93411-6 (alk paper); 0-321-93411-3 (alk paper). Chapter: 2 (Make a Cheeseburger, Sell a Cheeseburger).
Keywords: Management_quotes Complexity_quotes Manager_quotes Nuance_quotes Kicking_quotes Thinking_quotes Worker_quotes Cheeseburger_quotes Production_quotes Environment_quotes Brain_quotes Activity_quotes Creativity_quotes Invention_quotes Productivity_quotes Short_Term_quotes Long_Run_quotes Discouragement_quotes Motivation_quotes Inadequate_quotes Superfluous_quotes Draconian_quotes Work_quotes Meaning_quotes
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